1. Introduction

At inTesters, we strive to provide the highest quality testing services for your applications. We understand that sometimes things might not go as planned. This Refund & Cancellation Policy outlines the specific conditions under which a refund may be requested and processed.

By purchasing our testing services, you acknowledge that you have read, understood, and agree to be bound by this policy.

2. Professional Path Success Guarantee

Guarantee Condition:

If your application is rejected by Google for production access specifically due to inadequate testing data or testing track non-compliance after completing the 14-day testing period, you are eligible for a refund.

You may choose between the following options:

Full Refund - A complete refund of your package cost to your original payment method.
Free Re-testing - An additional 14-day testing cycle with a new set of testers at no extra cost.

Required Proof:

You must forward the official Google rejection email to [email protected]. Requests submitted without this documentation will not qualify under this guarantee.

Note: This guarantee does not cover rejections based on app content (e.g., copyright violations, harmful content) or unrelated account suspensions.

3. Tester Assignment Guarantee

Guarantee Condition:

A refund will be issued if testers are not assigned to your project within 24 hours of a successful purchase.

The 24-hour window begins from the exact timestamp of the completed transaction as recorded in our system.

4. Verification & Proof Requirements

To maintain the integrity of our platform and ensure fair processing, we require specific proof depending on your refund claim type.

For Tester Assignment Guarantee:

Video Recording: A clear screen recording showing your dashboard and the project status.
Date & Time: The recording must clearly show the current system date and time to verify the 24-hour non-assignment window.
Submission: The video must be sent to [email protected].

Important Deadline:

You must email your refund request and proof within 48 hours of the original purchase time. Requests made after this period will not be eligible for a refund under this guarantee.

5. How to Request a Refund

To initiate a refund request, email our support team at [email protected] with the following information:

Your registered email address or account details.
Proof of purchase or relevant transaction details.
Any required proof based on your refund claim type (see Sections 2 and 3).

We aim to respond to your request within 3-5 business days.

6. Refund Processing

Once your proof is received and verified by our team, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed through Razorpay and a credit will automatically be applied to your original method of payment within 5-7 business days from the date of approval.

We do not offer partial refunds. All refunds are either the full amount or no refund at all.

7. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

Change of mind after the service has been initiated.
Testers assigned within the 24-hour window (for Tester Assignment Guarantee claims).
Google rejection due to app content issues (e.g., copyright violations, harmful content) or unrelated account suspensions (for Professional Path Success Guarantee claims).
Providing incorrect app details (URLs, access permissions) that prevent testers from starting.
Failure to provide the required proof as specified in this policy.

8. Cancellation Policy

Once a paid service has started, it cannot be cancelled. By placing a paid order, you agree that the service is non-cancellable after it has been initiated.

Available Options:

1.Delay the start - You can contact support to delay when your paid testing begins.
2.Switch apps - You can use the same paid package to test a different app instead.

Both options are only available before 1 hour of submitting your app for testing, or before any paid tester has been added to the testing, whichever comes first.

To request either option, email our support team at [email protected] before the cutoff time.

9. Additional Terms

Legitimate Requests Only: We reserve the right to deny any refund request that does not meet the conditions outlined in this policy or appears fraudulent or abusive.
Company's Discretion: In exceptional cases not explicitly covered by this policy, please contact our support team. We will review the circumstances and decide at our sole discretion.

10. Contact Us

For any questions regarding our refund policy or to submit a claim, please reach out to our support team:

inTesters Support Team

[email protected]

Please include your Order ID and Project Name in the subject line for faster processing.