Terms of Service: Refund Policies and Guarantee Scenarios
Transparency regarding financial and service commitments is a cornerstone of our relationship with the developer community. This article details our formal policies regarding refunds and service guarantees.
The Professional Path Success Guarantee
We offer a 100% success guarantee for all Professional Testing packages.
Triggering the Guarantee
If your application is rejected by Google for production access specifically because of "inadequate testing data" or "testing track non-compliance" while using our professional service, you are entitled to:
- A Full Service Re-run: We will provide an additional 14-day cycle with a new set of testers at no additional cost.
- OR a Full Refund: A 100% refund of the package cost to your original payment method.
Note: The guarantee does not cover rejections based on app content (e.g., copyright violations, harmful content) or unrelated account suspensions.
Refund Eligibility Windows
Unused Professional Slots
- 30-Day Window: Any professional slot that has not been 'Activated' is eligible for a full refund within 30 days of purchase.
- Process: Submit a request via the 'Billing' section of your profile or email [email protected].
Active/Completed Services
- Once a professional test cycle has commenced and labor has been allocated to our QA staff, refunds are generally not available unless the Success Guarantee is triggered.
Karma Points Policy
Karma Points are internal utility credits and have no cash value.
- Non-Refundable: Points cannot be traded back for currency.
- Escrow Restoration: If you cancel a community campaign before it reaches its tester goal, any escrowed points that were not yet paid out to testers will be immediately restored to your wallet.
Dispute Resolution
In the event of a disagreement regarding service quality or point awards, our team conducts a formal review:
- Evidence Review: We examine Play Console logs, session data, and platform communication.
- Finality: Our support lead's determination on platform-specific issues (like point awards) is final.
By maintaining clear and fair policies, we ensure that you can invest in your app's success with complete confidence in our platform's reliability.